Refund policy

RETURN AND REFUND POLICY

Lost or Stolen Packages

Once the shipper (Canada Post, USPS, etc.) has confirmed delivery, we are not responsible for stolen or missing packages. Should an order go missing, customers are encouraged to check their local post office and/or file a claim with the shipper.

Refunds

We have a 30-day refund policy. Refunds are available only for damaged or defective items, and only within 30 days of purchase and only if the items have not been opened or used.

If you have received damaged or defective item(s), simply send a photo of the items(s) to info@spiritlures.com. We then review the photos and notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

Only regular priced items may be refunded, items on sale or discounted cannot be refunded.

Exchanges

Our website outlines in detail the models, sizes and colors of each product. The responsibility falls on customers to choose the correct models, sizes and colors when purchasing their orders.